Terms and Conditions

Terms & Canditions
Effective Date: 2/3/2025

1. General Terms

1.1. These Terms and Conditions govern your use of AAT All About Tech Meriden’s website, products, and services.
1.2. By accessing or using our services, you accept and agree to be bound by these Terms. If you do not agree, you must refrain from using our services.
1.3. We reserve the right to modify these Terms at any time without prior notice. Changes will be effective upon posting to our website. It is the customer’s responsibility to review these Terms periodically.
1.4. We reserve the right to refuse service to anyone for any reason at any time.
1.5. Any violation of these Terms may result in termination of services without refund or prior notice.

2. Services
2.1. AAT All About Tech Meriden offers repair, sales, and support for various tech devices, including but not limited to smartphones, tablets, laptops, and gaming consoles.
2.2. All repairs are subject to the availability of parts and the extent of the damage. We reserve the right to refuse repair services for devices deemed beyond repair.
2.3. We strive to complete repairs within the estimated timeframe, but delays may occur due to parts availability or unforeseen circumstances. We are not liable for any inconvenience caused by repair delays.
2.4. Customers must provide accurate details regarding the device’s condition and prior repairs. We are not responsible for undisclosed pre-existing conditions that may affect the repair outcome.

3. Pricing and Payment
3.1. Prices for services and products are subject to change without prior notice.
3.2. Full payment is required before services or products are rendered. No device will be returned until payment is received in full.
3.3. We accept cash, credit/debit cards, and other payment methods as specified at the time of purchase. We do not accept checks.
3.4. Any additional costs incurred during repair (e.g., additional parts needed) will be communicated to the customer for approval before proceeding.
3.5. In case of non-payment, we reserve the right to withhold the device until payment is received. Devices left unclaimed for more than 30 days may be considered abandoned and disposed of at our discretion.

4. Warranty and Liability
4.1. Repairs come with a limited warranty covering parts and labor for 12 months.
4.2. The warranty is void if:
The device has been physically or liquid damaged post-repair.
The device has been tampered with by unauthorized personnel.
The issue is unrelated to the original repair performed.
4.3. AAT All About Tech Meriden is not responsible for data loss during repairs. Customers are strongly advised to back up their data before service.
4.4. We are not liable for damages exceeding the cost of the service provided. Under no circumstances will we be responsible for any indirect, incidental, or consequential damages.
4.5. If a device is unrepairable, diagnostic fees may still apply. The customer will be informed before any charges are incurred.
Diagnostic fees are non-refundable as they compensate for the time and expertise required to diagnose your device and identify the problem. However, if you choose to cancel the diagnostic, you may do so up to 60 minutes before the appointment, and the fee will not be charged. If you proceed with the repair, the fee will be credited toward the service cost. This credit, valid for 90 days, can be applied to the diagnosed device or any other device you bring in during that period.
Following the diagnosis, we will provide a detailed repair estimate. Should you approve the repair, the diagnostic fee will be deducted from the total cost. If you choose not to proceed, the fee will remain as a 90-day credit but cannot be refunded.
ADVANCE PAYMENTS
All out-of-stock repair services exceeding cost of $100.00 are subject to be paid in full before placing any part orders from
our suppliers. Advance payments are subject of invoice confirmation via email before submitting the payments or when you are
ordering the parts in store. All ordered parts supplied by a third-party vendor/partner and delivered via a third-party carrier or postal service may be subject to delays. Orders delayed up to three (3) business days will not be subject of cancellation without restocking fee. Any cancellations made by customers after the advance payment are subject to 25% restocking fee. Any cancellations made by AAT All About Tech after the advance payment are subject to full refund of the paid amount.

5. Returns and Refunds
5.1. Returns are accepted within 3 days for eligible products in their original, unused condition with proof of purchase. Opened or used products may not be eligible for return.
5.2. Refunds for services are only available if a repair fails due to faulty workmanship within the warranty period. Refunds are issued at our discretion.
5.3. Service fees are non-refundable once work has begun, even if the repair is unsuccessful.
5.4. Refunds, when applicable, will be processed within 24h.

6. Customer Responsibilities
6.1. Customers must provide accurate information when requesting services, including the correct device model and any prior repair history.
6.2. Devices left unclaimed for more than 30 days after repair completion may be considered abandoned. We reserve the right to dispose of unclaimed devices. If you fail to pick up your device or otherwise arrange for its return after repeated efforts to contact you, after 45 days following the completion of repairs, AAT All About Tech shall treat the device as abandoned and may dispose of the property in its sole discretion in accordance with applicable provisions of law, including sale to recoup administrative and repair costs.
6.3. Customers are responsible for reviewing service details, pricing, and warranties before approving repairs.
6.4. Any unauthorized attempts to disassemble or modify the device post-repair will void any warranties or guarantees provided.
6.5. Customers agree not to hold AAT All About Tech Meriden responsible for any indirect issues arising from the repair, including but not limited to software malfunctions or incompatibility issues.
6.6. Abandoned Devices Policy
Customers are responsible for contacting AAT All About Tech regarding the status of their repair if they have not received an update. If you have not been contacted by us, you still have the responsibility to inquire about your device before the abandonment period expires.
Any device that remains unclaimed for more than 45 days after repair completion, or more than 45 days after we notify you that your device is ready for pickup, may be considered abandoned.
If we are unable to reach you, or if you fail to pick up your device or make arrangements for its return within the 45-day period, AAT All About Tech reserves the right to treat the device as abandoned. Once a device is deemed abandoned, we are no longer responsible for any loss, damage, or storage of the device.
To recover unpaid repair, diagnostic, storage, or administrative costs, AAT All About Tech may dispose of, recycle, or sell the abandoned device or its components, as permitted by applicable law, without further notice or liability.
To avoid abandonment, customers must contact us and arrange pickup or return of their device within the 45-day period.

7. Privacy Policy
7.1. We collect personal information solely for service and transaction purposes. All data is handled securely and will not be shared with third parties except as required by law.
7.2. We may use customer contact information to send service updates, promotions, or surveys. Customers can opt out at any time.
7.3. By using our services, you agree to our Privacy Policy, which outlines how we handle customer data.

8. Governing Law and Dispute Resolution
8.1. These Terms shall be governed by and construed in accordance with the laws of Connecticut.
8.2. Any disputes arising from these Terms shall be resolved through arbitration or small claims court in . The customer agrees to waive their right to a jury trial.
8.3. Customers must attempt to resolve any disputes with AAT All About Tech Meriden before pursuing legal action.

9. Contact Information
For questions about these Terms, contact us at:

AAT All About Tech Meriden
290 Pratt St, #2309 G, Meriden, CT, 06450
(203)886-0375

Thank you for choosing AAT All About Tech Meriden!